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Service and support

If the complexity level of the control system overgrows capabilities of maintenance personnel or the factory doesn’t employ such specialists, each failure means painful production break and hectic searching for somebody who could arrive on site to help.

SimTec’s specialists can efficiently remedy those problems and minimize resulting production loses.
After analysis of your automation system we can also offer a permanent service agreement adapted to your expectations (suited to specification of your branch , with satisfying response time).

If time is a critical issue we are offering a remote service by the means of VPN (if it is technically possible and acceptable by customer’s IT security rules). In this case the reaction time on the announcement might be shortened even to minutes.

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